by Sam Leaver


15 March 2020




World’s 20 Best Airlines 2020

Air New Zealand has won the title of the world’s best airline for 2020 according to

The award is judged on major safety and government audits. The 12 key areas under review include: fleet age, passenger reviews, profitability, investment rating, product offerings and staff relations.

Air New Zealand Acting Chief Executive Officer Jeff McDowall said “Winning the award for a record sixth time was a testament to the efforts of the airline’s 12,500 staff who were focused on delivering a world-class uniquely Kiwi experience to its customers every day.”

Here are the top 20 world’s best airline for 2020

Air New Zealand

Singapore Airlines

All Nippon Airways


Cathay Pacific


Virgin Atlantic


Qatar Airways

Virgin Australia



Japan Airlines


Korean Airlines

Hawaiian Airlines

British Airways

Alaska Airlines

Delta Air Lines

Etihad Airways

As well as the overall winner there were individual awards for specific categories listed as follows:

Virgin Australia won the Best Economy Airline for having the most spacious cabin in economy class. The airline also took home the prize for Best Cabin Crew.

As well as winning the overall best airline award, Air New Zealand also won the Best Premium Economy Airline.

Singapore Airlines won the prestigious Best First Class award for its impressive Suites. The six suites in the upper deck of the airline’s flagship Airbus A380s are very impressive and could be classed as mini hotel rooms.

Qatar Airways retained the title of Best Catering and Best Business Class for its stunning Qsuites.

Australia’s Qantas won Best Domestic Airline Service and the Best Airport Lounges award.

Emirates was another one of the big winner with Best Inflight Entertainment and Best Long-Haul Middle East airline.

Cebu Pacific picked up the Most Improved Airline award for 2020.

For Excellence in Long Haul travel the category winners were: Delta Air Lines (Americas), Lufthansa (Europe), Emirates (Middle-East/Africa) and Cathay Pacific Airways (Asia).

The Best Low-Cost Airline category winners were; JetBlue (Americas), Wizz (Europe) and AirAsia / AirAsia X (Asia/Pacific) and Air Arabia (Middle-East / Africa).

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