Amy Smith
Customer Experience, Learning & Development Executive
18 years travel insurance experience
Amy Smith has 18 years’ experience working in travel insurance, with extensive first-hand knowledge of travel insurance products, customer needs, sales, customer service and regulated insurance processes.
Having worked across different areas of the travel insurance business, Amy combines practical product and customer experience with specialist knowledge of learning and development. Today, she uses that experience to develop the knowledge and competence of colleagues and external agents and to support positive customer outcomes.
Amy specialises in Travel Insurance for individuals with Medical Conditions or those with at an older age, to make sure that they find the suitable cover for their needs.
Travel Insurance Experience
Amy has worked in travel insurance since 2008 and has developed her knowledge through extensive practical experience across different areas of the business.
Her experience includes supporting customers with a wide range of travel insurance needs, as well as handling complex customer queries and complaints within an FCA-regulated environment. This gives Amy a detailed understanding of the questions customers ask, the challenges they can encounter when arranging and using travel insurance, and the importance of communicating cover clearly and accurately.
Her role also encompasses competency assessments, training plans, coaching, gap analysis, quality assurance and continuous improvement. This means Amy’s expertise is grounded not only in her own experience of travel insurance, but also in helping other people develop the knowledge and competence required to support customers effectively.
Areas of Expertise
- Travel insurance products and practical product knowledge
- Customer needs and customer support
- Complex customer queries
- Learning, development and coaching
- Training and competence in a regulated environment
- Quality assurance and customer outcomes
Experience & Qualifications
Amy has 18 years’ practical experience in the travel insurance industry across products, customer service, sales, training and customer experience.
- Learning & Development NVQ Level 3
- Business Administration NVQ Level 2
- Extensive ongoing insurance, regulatory and compliance training
- Continuing professional development and competency assessments
- Practical experience of training, coaching, quality assurance and process improvement
Content Role at Just Travel Cover
Amy contributes to and reviews Just Travel Cover content where her extensive practical travel insurance and customer experience can help ensure information is accurate, understandable and useful.
Her experience is particularly relevant to content concerning travel insurance products, customer questions, the practical application of cover, customer experience and areas where clear explanations can help customers understand their options.
Where content requires specialist underwriting, medical, claims or regulatory expertise beyond Amy’s role, Just Travel Cover involves the appropriate internal or external subject-matter experts.
Personal Travel Experience
Amy’s favourite type of trip is a hot, sunny beach holiday – ideally all-inclusive – and Turkey is a particular favourite.
Her travel-planning advice is not to think only about where you’re going, but about the experiences you want to come home talking about.
One of the things Amy most enjoys about working in travel insurance is hearing about customers’ destinations and plans and helping them arrange cover so they can look forward to their trip with confidence.