Making a Claim on Your Travel Insurance

Just Travel Cover is a Travel Insurance broker, issuing policies from multiple different insurers.

Making a claim on your Travel Insurance will depend on who you’re insured with and what type of claim you need to make – here we aim to make the process of making a claim as easy as possible, by providing all the information you need.

You will find claims numbers in your documents, which you can access via your online account. You can also see the core policy documents per insurer here.

Making a Travel Insurance Claim When You Return Home

If you need to make a claim on a Travel Insurance policy bought from Just Travel Cover you will find details on how to do this inside your policy wording. For your convenience we have also added the relevant numbers below.

Obtaining Emergency Medical Assistance Whilst You Are Away

All of the travel insurance providers we use provide 24-hour emergency medical assistance. You will find full details of how to contact them in your travel insurance policy wording.

For your convenience we have also added the relevant numbers below.

We recommend that you take your Travel Insurance policy wording with you when you travel, so that you have these contact details to hand if you need them, but don’t forget you can also access these online anytime via your online account.

Important Telephone Numbers

Please see below the telephone numbers you need should you need to make a claim, depending on who you are insured with.

Travel Insurance Tip: Take Your Policy Wording With You When You Travel

Whether you are travelling with a pre-existing medical condition or not it is important that you have appropriate Travel Insurance in place before you travel, it’s also very important that you take your travel insurance policy wording with you so that you have all the details handy.

If something happens whilst you are away and you need to make a claim on your policy, read the terms and conditions to see if there’s anything you need to do in order for your claim to be accepted.

For instance:

• if you need medical treatment, you may need to call the emergency support line before receiving medical treatment so that they can authorise cover.
• if your bag is lost or stolen you will generally need to obtain a police report to support your claim.
• if your flight is delayed, get a letter from your airline confirming the length of delay and the reason for the delay
• keep receipts for any medical treatment you pay for upfront.