by Sarah Forster
-14 September 2022
Blogs
by Sarah Forster
-14 September 2022
Blogs
New consumer research is showing that now post-Brexit EU roaming charges have crept back into our lives, despite assurances that the rates are affordable, many Brits are suffering ‘bill shocks’ when returning from holiday.
Research from Atomik, commissioned by iD Mobile shows that 27% of Brits have been hit with mobile charges averaging £262.
On average, Brits use over 32 hours of roaming data a week, equating to 5.64 GB. The majority of this usage (784 MB on average) comes from streaming films or music, using YouTube or playing games. And bear in mind this is just an average.
The key data has been summarised in the infographic below.
Our recent article from Jamie Kavanagh at Brodband.co.uk explains that now we are no longer part of the EU, there is no longer legislation in place preventing mobile operators from charging roaming fees in the EU.
Outside the EU, roaming charges have also been affected by the Government adding VAT at 20% to roaming outside the EU zone.
The result is that the majority of network providers have re-introduced roaming charges, and while these look straightforward on the face of it, the small print can catch you out.
While a handful of them still offer free roaming (giffgaff, iD Mobile, O2), the majority of them charge a daily rate and as well as having a fair usage limit.
See the table below for an updated view on roaming charges fair usage limits across the providers:
* Legislation specifies that mobile networks must give customers at least one month’s notice regarding changes to their contract, including data roaming charges.
Atomik Research conducted an online survey among 2,004 adults in the UK in August 2022. Read the full survey results here.
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