Existing Customers
If you already have a policy with us, you can manage it through your online account. Log in to quickly access your policy and make eligible changes without needing to call us.
- View and download your policy documents
- Make eligible changes to dates, destinations and medical conditions
- Find claims guidance and relevant contact details
- Access emergency assistance information
Manage your policy online.
The quickest way to view or make changes to your policy is through your online account.
Log in to My Account to:
- Update eligible personal details, such as the lead traveller’s name or date of birth
- Update eligible Single Trip travel dates or destinations
- Add activities, Winter Sports, Golf or Cruise Cover
- Update existing medical conditions or add new ones
- Add Smart Luggage
- View and download your policy documents
- Renew an eligible Annual Multi-Trip policy
- Access important policy information
Already activated your account?
You’ll need to activate your account before you can access your quotes or policies online.
Once activated, you can view your quotations, purchase a saved quote, download your policy documents and make eligible changes or renewals.
If you obtained a quotation or purchased a policy from us within the last 30 days, activate your account below.
Unable to login to MyAccount?
If you have accessed your account before and are unable to remember your password, you can reset this by selecting ‘forgotten password’ and following the steps to reset your password.
You’ll need to use the email address linked to your policy to reset your password, once your password has been reset you will be logged into your account.
If it’s been more than 30 days since you purchased your policy, we’ll need to assist with your account activation, you can call us or chat with us via live chat.
If it’s been more than 30 days since you obtained your quotation, it will no longer be available in your account – you’ll need to get a new quote.
How can I amend my policy?
You can amend the following parts of your policy online:
- Amend Single Trip details, e.g. travel dates and destinations.
- Add additional options (activities, winter sports and golf cover).
- Make changes to lead traveller’s name/DOB
- Add cruise cover
- Update current and/or new medical conditions
- Add Smart Luggage
Things you cannot do online:
- Change the trip type (e.g change from single trip to annual)
- Change group type (for example, you cannot change from a couple to family policy)
To make these changes please submit a request here, call us or use the live chat facility. Our opening times are Monday to Friday 9am to 5pm.
Renew your Annual Policy Online
Your annual multi-trip policy can be renewed from your online account.
We’ll email you 28 days before your policy is due to expire to let you know your renewal quotation is available. You’ll then be able to login to review your quotation including medical screening and view your cover choices for the upcoming year.
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