by Emma Simpson
-16 August 2022
Blogs
FAQs
by Emma Simpson
-16 August 2022
Blogs
FAQs
“I used Smart Luggage and received an initial £50 to help purchase essential items for the night. There was absolutely no possibility of communicating with the airline about our missing baggage – their solution was to “file a claim online”. 48 hours later there was still no sign of my luggage, and Smart Luggage, having tracked the process, declared it lost and paid another £500 straight into my bank account, as promised.
This was without a doubt the easiest process during a traumatic saga and I am very grateful for registering when I did.
The automatic payment left me feeling relieved – a little moment of calm when everything else was going wrong!
I had just changed Travel Insurance providers and I’m glad I did. This was my first trip using Smart Luggage and I cannot recommend it enough.”
Nicole, Scotland
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