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Apprentice Customer Service Advisors

Join an award-winning team

Apprenticeship scheme

You will provide a first-class sales/customer service by answering any questions the customer might have about our insurance products.

You will act as a liaison between customer and insurer, expertly advising and selling product(s) to customers that meet their demands and needs.

  • Learning to work effectively as part of a team as well as on own initiative, developing excellent communication skills
  • Ensuring all calls are dealt with in line with Service Level Agreements
  • Providing quality customer service
  • Interacting with customers, answering insurance enquiries
  • Effectively identifying customer complaints
    Follows up with any clients to make sure that they are satisfied with product
  • Always looks for new ways to make products attractive to customers
  • Building long term relationships with new and existing customers
  • Your main duties would include providing insurance quotations, using our bespoke IT system, including medical screening for our elderly customers; therefore, it is essential that any candidate has excellent customer service and communication skills, patience, empathy, and attention to detail

Employee Benefits:

  • 20 days holiday plus bank holidays PLUS an additional day off during the week of your birthday
  • Staff pension
    Long service awards (e.g., increases in holiday allowance)
  • Staff discount (PLUS discount for your friends and family too)
  • JTC Rewards App

Apprenticeship Summary

  • Annual wage: £10,400.00
  • Working week: 9.00am – 5.30 pm Monday to Friday. Additional evening and weekend working may be required in the future.
  • Total hours per week: 40.00
  • Expected duration: 12 months
  • Possible start date: 05 Apr 2022
  • Apprenticeship level: Intermediate
  • Level 2 (GCSE)

Reference number


Requirements and prospects

Desired skills

  • Self-motivated
  • Team Player
  • Strong Interpersonal/communication skills
  • Time management skills
  • Excellent organisational skills

Personal qualities

  • Approachable, warm, and friendly
  • Reliable and dependable
  • Good communication/Interpersonal Skills

Desired qualifications

  • Minimum GCSE Grade 4/C in maths & English or equivalent

Future prospects

  • Just Travel Cover have a history of retaining successful apprentices
  • Opportunity for staff to continue personal development with Industry recognised qualifications

Watch our videos

Hear from some of our apprentices to find out more about life at Just Travel Cover, get insight from Layla Stewart who started as an apprentice and is now Telesales Manager, plus director Isabel Mellefont explains how the role has evolved over the years.


Passengers Insured

We’ve been helping people find insurance for 20+ years


Peace of Mind

We help provide peace of mind to holidaymakers who know they are protected


Satisfied Customers

95% of our customers would recommend us to friends and family

Apply today

If you’re interested in joining the JTC family send your CV today.

Our Insurers

We work with a panel of leading insurers so we can help people of all ages and with hundreds of medical conditions find the right Travel Insurance for their needs.

Who we work with

From insurance brokers large and small to travel agents, tour operators, charities and health organisations, find out more about who we work with

Meet the Team

Meet the team who drive us forward, overseeing a dedicated workforce delivering first class products, service and support to our customers and partners.